Help & FAQs

Yes, Enexer LiFePO4 batteries are very safe due to their stable chemistry, high thermal stability, and lower risk of overheating or combustion.

All Enexer LiFePO4 batteries are engineered and built with brand new UL1642 compliant cells and a smart battery management system to provide safety functions. They are certified to CE, MSDS, UN38.3, RoHS and meet all Canadian, US, and international regulations for air and ground transport.

Enexer LiFePO4 batteries offer several advantages over traditional lead-acid batteries including longer lifespan, high energy efficiency, faster charging rates, lighter weight, greater depth of discharge, zero maintenance, better performance in extreme temperature, non-toxic and recyclable.

Yes, Enexer LiFePO4 deep cycle batteries can be connected in series or parallel to achieve higher voltage or capacity.

When connecting in series or parallel, please ensure to follow the tips below:

1. Always check your specific battery's data sheet for allowable series and parallel connection configurations.

2. Only use Enexer LiFePO4 deep cycle batteries with the same voltage and capacity for series or parallel connection configurations.

3. Ensure all the batteries are within 50mV (0.05V) state of charge before putting them in service.

Product availability is shown on the product page. If an item is out of stock, you can sign up for notifications to be alerted when it's back in stock.

Yes, each product page includes detailed descriptions, specifications, images, and links to relevant downloadable documents. You can also visit the Resources Page for product downloadable content.

Enexer is committed to providing only the highest quality products that are built to last.

Each Enexer Technologies Lithium Iron Phosphate (LiFePO4) battery is backed by a ten (10) year warranty period.

Refer to our Warranty Policy for full details.

Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options listed at checkout.

If your order hasn't been processed or shipped, contact our customer support team immediately for assistance. No restocking fee will apply and a full refund will be issued on the original payment method upon order cancellation.

If your order has been processed or shipped, a return request must be initiated. Refer to our Return Policy for full details.

Orders typically take 2 to 3 business days to process. This time frame allows us to carefully prepare and pack your items for shipment.

Standard shipping within Canada normally takes 3 to 9 business days. Next day shipping is available on all domestic orders (for an additional charge).

International shipping times depend on the products and destination (estimated at checkout).

Refer to our Shipping Policy for full details.

Yes, we ship internationally to most countries across the globe.

Shipping costs and delivery times will vary depending on the destination. Prior to placing your order, please contact our customer support team to obtain an estimate of your shipping costs and delivery time based on the shipping destination. 

Absolutely! Once your order ships, you will receive a tracking number via email to monitor your package's progress.

Enexer offers a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

To initiate a return, please contact our customer support team. An Enexer representative will contact you to provide further assistance.